Service Level Agreement

Target — continuous availability, maintained with commercially reasonable effort. No fixed uptime percentage guaranteed.

Dependency — generation executes on external model providers; provider degradation propagates to the affected models.

Remedy — failed runs are refunded to the credit balance automatically.

Maintenance — planned windows minimized; scheduled off-peak where possible.

Support — [email protected]; response within one business day. Extended unavailability: unused purchased credits remain refundable per the Refunds Policy.